I was sitting in the room and admit I was caught up in the troubleshooting frenzy. I asked, “what have we checked with the applicator?” “Everything,” he responded. “We can’t pinpoint the root cause.” It dawned on me mostly out of confusion, “Do you have a list of what lots this is affecting?” Silence. “No.” Okay. We’ve got a concrete place to start. Let’s get a list of those and see if a pattern shows up. Going forward, here’s what we need to do with tracking complaints against lot numbers…
